3 steps to establish a call center outsourcing company

With the recent advancements in the field of information technology (IT), countless opportunities have been opened for business entities. All these efforts give ways to improve the business processes in order to save costs and increase overall productivity. With this approach, the trend of outsourcing non-core business activities to other business process outsourcing (BPO) companies has also been increased.

The best part is that the services of a BPO company are not limited to manage payroll and human resources, ensure quality assurance, and order processing but it also provides call center services. You will be amazed to know that nowadays almost all the big names in the world of business outsource their customer services to any BPO company.

How did I establish my call center outsourcing company?

Due to the popularity of customer service outsourcing companies, I also planned to provide call center outsourcing services to other companies. As I was a beginner, I decided to conduct online research regarding establishing a call center outsourcing company.

Things to check before outsourcing call center services

To my surprise, I did not have to put much effort into finding suitable information. There are appropriate region-based guidelines available online regarding the subject matter. I read them thoroughly and planned my activities accordingly.

Steps I followed to establish a call center outsourcing company

I followed the below-mentioned steps in order to establish my call center outsourcing company:

1. Type of call center services I wanted to offer

First of all, I decided what type of call center I would establish to make profits. I had three options in mind. I could make an inbound call center to take orders from the customers and reply to their queries. Secondly, I could make an outbound call center to sell products or services. The same type would work for conducting the surveys in order to analyze the product demand. It also helps in gauging the brand image in the consumer market. Last but not the least, I could start up a telemarketing call center to advertise the key features of any product or service.

2. I wrote a business plan for my call center outsourcing company

Afterward, I wrote a business plan by focusing on the type of call center I wanted to establish. Keep in mind that writing a business plan is always good, as it shows your determination and documents your expenses and expected profits.

3. How did I earn from call center services?

I decided to establish an inbound call center so I included projected sales, investment, equipment cost, manpower salaries, and other details in my business plan. I also considered all the mandatory requirements to fulfill as per the state’s law in my business plan.

Once I knew what I wanted to do and how much budget I had in my hand, I purchased the equipment and contacted business entities for the project. Within a few weeks, I got a project to take orders telephonically. Accordingly, I hired the workforce and started providing call center services.

It was surprising that even in the first month, I took orders as I anticipated and achieved my targets. This was because I did it with a systematic approach. You can do the same and make money.